Privacy Policy

Last Updated: January 1, 2025

We, doing business as Helsa, (the "Company" or "We") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (or "Policy"). This policy describes the types of information we may collect from you or that you may provide when you visit, use, register with, or access www.herhelsa.com(our "Website"), use, install, download, register with, or access our mobile application ("App"), along with our related websites, or use the Service, and our practices for collecting, using, maintaining, protecting, and disclosing that information. Capitalized terms have the meaning stated in the Terms of Service between you ("you," "your," or "user") and Company.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or App. By accessing or using this Website or downloading, installing, or using the App, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website or the App after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

This Policy describes: (i) the types of information we may collect from you or that you may provide when you visit the website located at www.herhelsa.com, download or install the App, or use and/or purchase any of our Services (all website(s) and Services offered by the Company are collectively deemed "Website" herein), and (ii) our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect:

• On the Website and App, including the Community Forum.
• In email, text, and other electronic messages between you and this Website or the App.
• Through mobile and desktop applications you download from this Website or the App, which provide dedicated non-browser-based interaction between you and this Website or the App.

It does not apply to information collected by:

• Company offline or through any other means, including on any other website operated by Company or any third party (including any of our affiliates and subsidiaries); or
• Any third party (including any of our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website or the App. This Privacy Policy does not address, and we are not responsible for the privacy, information or other practices of any third parties.

Children Under the Age of 13

Our Website and App are not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website or App. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Website, the App or on or through any of its features, use any of the interactive or public comment features of the Website, the App, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at denis@herhelsa.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website or App, including information:

• By which you may be personally identified, such as name, postal address, email address, zip code, and any other similar identifiers ("personal information");
• That is about you but individually does not identify you, such as your medical and wellness information, medical history, diagnosis history, ethnicity, marital status, sexual orientation, gender, and date of birth;
• About your internet connection, the equipment you use to access the Website, the App, or the Services, and usage details;
• Information that is about you but individually does not identify you.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site, including usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Website or we collect when you download, register with, or use the App, may include:

• Information that you provide by filling in forms on our Website or on the App. This includes information provided at the time of posting material or requesting further services. We may also ask you for information when you report a problem with our Website, App, or have questions about our services.
• Records and copies of your correspondence (including email addresses and phone numbers) such as support requests, if you contact us.

Note that if we collect any data or personal information that is subject to Health Insurance Portability and Accountability Act of 1996 (HIPAA), we shall comply with HIPAA.

User Contributions

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, App, or transmitted to other users of the Website or App, or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website or App with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, and when you download, access, and use the App, it may use technology to automatically collect certain information, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.
• Usage Details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the App.
• Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, mobile network information, and the device's telephone number.
• Stored Information and Files. The App also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
• Location Information. This App may collect real-time information about the location of your device.

If you do not want us to collect this information from the App, do not download the App or delete it from your device.

Do Not Track Browser Setting

We do not currently respond to "do not track" signals from web browsers.

Technologies Used for Automatic Data Collection

The technologies we use for automatic data collection may include:

• Cookies (or browser cookies or mobile cookies). A cookie is a small file placed on the hard drive of your computer or on your smartphone. You may refuse to accept browser or mobile cookies by activating the appropriate setting on your browser or smartphone. However, if you select this setting you may be unable to access certain parts of our Website or App.
• Web Beacons. Pages of the Website and App, and our emails may contain small electronic files known as web beacons that permit the Company to count users who have visited those pages or opened an email and for other related website and app statistics.

Third-Party Information Collection

When you use the App or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

• Analytics companies
• Your mobile device manufacturer
• Your mobile service provider

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present the Website, the App, and its contents to you.
• To respond to your inquiries and provide you with information, products, or Services that you request from us.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To prevent fraud.
• For research and development purposes.
• To improve the Website, the App, and any products.
• To collaborate with third party business affiliates, partners, vendors, or service providers, but only with your consent.

Disclosure of Your Information

We may disclose aggregated and/or anonymized information about our users and information that does not identify any individual, or device, without restriction.

We may share your personal information by disclosing it to a third party for a business purpose under written contracts that specify the purposes and require the recipient to keep the personal information confidential.

Your Rights and Choices

We strive to provide you with choices regarding the personal information you provide to us. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.

International Privacy Rights

As a United States-based company, we do not intentionally process the personal data of EU residents or knowingly advertise in the European Union (EU), or market our Services to residents of the EU.

Your State Privacy Rights

California's "Shine the Light"

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website and App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. This code applies to businesses with 20 or more full or part-time employees. While we do not have 20 or more full or part-time employees, we will honor such a request as a courtesy. To make such a request, please contact us at denis@herhelsa.com.

California Online Privacy Protection Act

The California Online Privacy Protection Act (Business & Professions Code Section 22575) requires commercial website and mobile application operators to provide notice to California consumers what information is collected and with whom that information is shared. Under the California Online Privacy Protection Act, We are required to publish a privacy policy that provides notice to California residents about how we use your personally identifiable information, as defined under the Act. This Policy complies with the California Online Privacy Protection Act.

TESTIMONIALS, RATINGS, OR REVIEWS

If you submit testimonials, ratings, or reviews of the Services directly on our Website or App, any personal information you include will be displayed on the Website or App. We may also partner with third-party service providers to collect and display ratings and review content on our Website or App. If you provide our third- party service providers with your personal information in the process of submitting your rating and review, the content and personal information collected by a third party will be posted on our Website and App, absent your express instruction not to do so. If you want your testimonial, rating, or review removed from our Website or App at any time, please do so yourself or contact us at denis@herhelsa.com

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page or through the App.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: denis@herhelsa.com